Customer Support · Resume Example
Technical Support Specialist Resume Example
Tech support resumes are screened for ticketing platforms, OS familiarity, and resolution metrics. This sample shows how to lead with throughput, SLA, and escalation rate — the numbers a support manager cares about.
Sample summary
Tier 2 support specialist resolving 40+ tickets/day across Windows, macOS, and SaaS apps — 96% SLA, 8% escalation rate.
Strong technical support specialist resume bullets
- Resolved 40+ tickets per day in Zendesk with 96% SLA attainment over 12 months.
- Cut escalation rate from 14% to 8% by writing 22 internal KB articles for recurring issues.
- Owned VPN, Okta SSO, and M365 troubleshooting for a 1,200-user user base across 3 regions.
- Reduced average first response time from 32 minutes to 14 by reorganizing the triage queue.
- Mentored 3 tier-1 hires, all promoted to tier-2 within 9 months.
ATS keywords to include
ZendeskServiceNowOktaMicrosoft 365Active DirectoryVPNmacOSWindows 11Remote DesktopKnowledge Base
Get this resume — tailored to your job
Paste any technical support specialist job posting. We match every keyword, rewrite weak bullets in your voice, and lift your ATS score in under a minute. Free to try.
Start free