Customer Support · Resume Example
Customer Service Representative Resume Example
CSR resumes get filtered hard by ATS for CSAT, ticket volume, and tooling (Zendesk, Salesforce, Intercom). This sample shows exactly how to translate everyday support work into numbers that a recruiter and hiring manager both trust.
Sample summary
Customer service rep with 4+ years across phone, chat, and email — 96% CSAT, 4 promotions in 3 years, and a knack for turning angry callers into renewals.
Strong customer service representative resume bullets
- Resolved 60+ customer issues per day across phone, chat, and email while maintaining a 96% CSAT score.
- Recovered 42 at-risk accounts ($28K MRR) in a single quarter by owning de-escalation through resolution.
- Flagged a recurring billing bug to engineering, eliminating an estimated 180 tickets per month after the fix.
- Trained 6 new hires on Zendesk and call flow, cutting their ramp time from 5 weeks to 3.
- Logged the highest first-contact resolution rate (82%) on a 14-person team for 5 consecutive months.
ATS keywords to include
ZendeskSalesforceIntercomCSATDe-escalationPhone SupportEmail SupportLive ChatTicket TriageSLA Management
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