Priya Shah

Customer Support Specialist · Calm Under Pressure

priya.shah@email.com · (555) 309-7716 · Charlotte, NC (Remote) · linkedin.com/in/priyashah

Summary

Customer support specialist with 4+ years handling 50+ daily tickets across chat, email, and phone. Consistently top-quartile CSAT and a go-to escalation point for complex billing issues.

Skills

Zendesk, Salesforce Service Cloud, De-escalation, Refund & Billing Workflows, Slack, Macro Authoring

Experience

Tier 2 Support Specialist — Brightline Software

Jan 2023 – Present

Remote

Resolved 1,200+ tickets per quarter at an average CSAT of 4.8/5.
Reduced average handle time by 22% by rebuilding the macro library.
Mentored 3 Tier 1 reps; 2 promoted within 6 months.

Customer Service Rep — Wayfair

Sep 2020 – Dec 2022

Charlotte, NC

Handled 60+ inbound calls per day during peak season.
Earned Top 10% CSAT for 7 consecutive quarters.

Education

UNC Charlotte — Bachelor of Arts, Communication Studies

Aug 2016 – May 2020

Languages

English, Hindi

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Naomi Bennett

VP of Brand & Partnerships · Global Consumer Brands

naomi.bennett@email.com+1 (415) 555-2104London, UKnaomibennett.comlinkedin.com/in/naomibennett

Summary

Brand and partnerships executive with 18+ years building global consumer brands across fashion, beauty, and lifestyle. Founder of a non-profit that has raised $42M for humanitarian causes.

Experience

Global Brand Ambassador — Atelier Maison

2018 – Present

London / New York / Milan

Represented the brand across 6 international markets, driving 15% YoY awareness lift.
Led 9 capsule collaborations with top designers; sell-through averaged 92% within 30 days.
Co-developed the brand's first sustainability program, adopted across 4 product lines.

Founder & Creative Director — Bennett & Co.

2010 – Present

London, UK

Built a consultancy advising 30+ heritage brands on relaunches and cultural strategy.
Raised over $42M through fashion-led charity initiatives since 2010.
Mentored 14 emerging designers via the Bennett Fellowship.

Education

Central Saint Martins — BA, Fashion Communication

1998 – 2001

First Class Honours

ATS 92

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Naomi Bennett

VP of Brand & Partnerships · Global Consumer Brands

naomi.bennett@email.com+1 (415) 555-2104London, UKnaomibennett.comlinkedin.com/in/naomibennett

Summary

Brand and partnerships executive with 18+ years building global consumer brands across fashion, beauty, and lifestyle. Founder of a non-profit that has raised $42M for humanitarian causes.

Experience

Global Brand Ambassador — Atelier Maison

2018 – Present

London / New York / Milan

Represented the brand across 6 international markets, driving 15% YoY awareness lift.
Led 9 capsule collaborations with top designers; sell-through averaged 92% within 30 days.
Co-developed the brand's first sustainability program, adopted across 4 product lines.

Founder & Creative Director — Bennett & Co.

2010 – Present

London, UK

Built a consultancy advising 30+ heritage brands on relaunches and cultural strategy.
Raised over $42M through fashion-led charity initiatives since 2010.
Mentored 14 emerging designers via the Bennett Fellowship.

Education

Central Saint Martins — BA, Fashion Communication

1998 – 2001

First Class Honours

ATS 94

Senior · BrandUse template

Editorial Pro

Sidebar layout with iconography. The recruiter favorite.

NewRecommendedProfessional

Preview

Naomi Bennett

VP of Brand & Partnerships · Global Consumer Brands

naomi.bennett@email.com+1 (415) 555-2104London, UKnaomibennett.comlinkedin.com/in/naomibennett

Summary

Brand and partnerships executive with 18+ years building global consumer brands across fashion, beauty, and lifestyle. Founder of a non-profit that has raised $42M for humanitarian causes.

Skills

Brand StrategyPartnershipsPublic SpeakingEditorial DirectionCreative LeadershipStakeholder Management

Experience

Global Brand Ambassador — Atelier Maison

2018 – Present

London / New York / Milan

Represented the brand across 6 international markets, driving 15% YoY awareness lift.
Led 9 capsule collaborations with top designers; sell-through averaged 92% within 30 days.
Co-developed the brand's first sustainability program, adopted across 4 product lines.

Founder & Creative Director — Bennett & Co.

2010 – Present

London, UK

Built a consultancy advising 30+ heritage brands on relaunches and cultural strategy.
Raised over $42M through fashion-led charity initiatives since 2010.
Mentored 14 emerging designers via the Bennett Fellowship.